Delivery & returns
Order before 12pm UK time for same-day dispatch. Free UK delivery when you spend £69.69.
Delivery
Orders ship tracked with Evri, DPD or DHL. The tracking number is emailed once your order has shipped.
International delivery is charged by destination. The delivery cost for your address is shown at checkout.
Missed and undelivered parcels
If nobody is in, the courier leaves a note explaining how to collect the parcel from the local depot or rearrange delivery.
Undelivered parcels come back to our head office in Northampton. We can send yours again, but a new shipping fee applies, and we can’t refund shipping for a missed delivery.
Returns
Returns accepted within 30 days of the shipment date, in resalable condition, for a refund or store credit. Outgoing shipping isn’t refunded.
Start a return (opens in a new tab) · Refund policy (opens in a new tab)